TO REACH US BY PHONE
Call us at (800) 424-9118
Our call center is open Monday-Friday, 5:00 a.m. to 7:00 p.m. PST, and Saturday-Sunday, 6:00 a.m. to 4:30 p.m. PST.
TO MAIL US
9371 Canoga Ave.
Chatsworth, CA 91311
TO EMAIL US
FREQUENTLY ASKED QUESTIONS
WHAT IS THE LIFE EXPECTANCY OF ONE TWO LASH?
Each set is reusable… and as with any accessory, proper care will extend the lifespan of your lashes. Here are a few tips: 1) Always store your lashes in their special One Two Lash Case between uses 2) Be gentle when applying and removing your lashes. 3) Make sure to remove your lashes before bathing or washing your face.
DO YOU SHIP INTERNATIONALLY?
Yes! One Two Lash now offers international shipping. To find out if One Two Lash ships to you, visit the Shop (insert link) page and add your desired lash style to your cart. Proceed to Checkout and on the Billing page, before entering all of your information, select the Country field and view the countries listed in the Dropdown menu.
We are working hard to grow our international availability. Requirements for international shipping vary by country. It is our goal to spread Love & Lashes worldwide!
I AM AN EDITOR OR BLOGGER INTERESTED IN REVIEWING ONE TWO LASH. DO YOU OFFER SAMPLES?
Thank you for your interest in featuring One Two Lash! Please email firstname.lastname@example.org for all media inquiries.
CAN YOU USE OTHER EYE-MAKEUP WHILE WEARING ONE TWO LASH?
Of course! I want you to make this product your own, so feel free to use any eye-makeup you normally would — including eyeshadow and eyeliner. In fact, we encourage you to use mascara, especially on the inner corners of your eyelashes (this will help your natural lashes blend in). Playing around with different looks is half the fun!
HOW DO I CLEAN MY LASHES?
It’s easy! If you notice makeup or mascara residue on your lashes, simply remove it with a wet tissue. But remember: even though you can put mascara on your own lashes to blend the color (if necessary), you should never apply mascara directly to One Two Lash fibers.
WHAT IF ONE TWO LASH DO NOT FIT MY EYES?
One Two Lash is intended to fit ALL eye shapes. Since they’re applied to the outer half of your lash line, their design is practically universal.
DOES ONE TWO LASH USE FUR AND/OR HUMAN HAIR?
No, we do not. We love all furry creatures, including humans. That’s why we make One Two Lash using only high-quality synthetic fibers.
WHAT'S THE DIFFERENCE BETWEEN ONE TWO LASH AND OTHER FALSE EYELASHES?
One Two Lash is unlike any lash product currently on the market because it doesn’t require any type of glue or adhesive. Manufactured in the United States, our patent-pending magnetic technology makes One Two Lash the first lightweight, reusable lash solution of its kind.
IS ONE TWO LASH SAFE FOR MY EYES?
One Two Cosmetics has undergone extensive internal testing. In fact, Princeton Consumer Research independently studied the effects of prolonged magnetic lash use in healthy female subjects, and not a single adverse reaction was found. So you can rest assured that One Two Lash has officially been deemed safe for everyday use. Of course, as with any new product, people with pre-existing eye conditions should consult their doctor before using One Two Lash (or any lash-enhancing solution).
I AM INTERESTED IN SELLING YOUR PRODUCT IN MY STORE, DO YOU HAVE WHOLESALE PRICES?
We are so happy to hear your excitement for One Two Lash! At this time, we are compiling data for our national rollout and various sales strategies. Please send us as much information about your company to understand the type of business and volume you would expect with One Two Lash.
WHAT IF I'M UNSATISFIED WITH MY PURCHASE?
We expect only the best and we know you do as well. If for any reason you are unsatisfied with your purchase, we are happy to refund your money if returned within 60 days. Please return your lashes to: One Two Cosmetics 9371 Canoga Ave. Chatsworth, CA 91311 Once lashes are received, we will then refund your order and will send out a confirmation email. Any questions regarding your purchase please contact us.
We expect only the best and we know you do as well. If for any reason you are unsatisfied with your purchase, we are happy to refund your money if returned within 60 days.
Please return your lashes to: One Two Cosmetics 9371 Canoga Ave. Chatsworth, CA 91311
Once lashes are received, we will then refund your order and will send out a confirmation email. Any questions regarding your purchase please contact us.